Multipatch to collada crash

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I was trying to convert a 2D shapefile of building footprint to 3D SketchUp-readable file. I first opened the shapefile in ArcGlobe, and in properties set building height as extrusion parameter. Then I used "3D to feature" to convert shapefiles to multipatch. The last step was supposed to be "Multipatch to collada", one conversion tool, but ArcGIS crashed, saying "Background processing has encountered a serious error and is unable to continue.” I tried disabling background processing, and then the application crashed when re-running the tool. Any thoughts what happened? or any suggestions how to convert shapefile (with height value) to collada? (I am using ArcGIS 10.3 student edition, on Windows operation system.)



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