*
Background
Can’t Wait to Learn (CWTL) proposes new (cost-) effective solutions to the urgent challenges facing education for children in emergencies. By utilising innovative technological solutions with a focus on serious gaming, CWTL builds on concepts which have been successfully piloted in Sudan (e-Learning Sudan). CWTL has ambitions to increase the number of children with access to quality education in mathematics in areas affected by conflict in Africa and the Middle East, including in Jordan and Lebanon. The CWTL team, including its technical partners, will work together to digitise the Jordanian and Lebanese curriculum onto tablets, which will be used by children with guidance from a trained facilitator. In addition to mathematics, reading and psychosocial well-being-focused materials will be introduced to the CWTL portfolio during 2017. Developing fresh, interactive materials based on the national curricula and creating effective partnership structures to distribute these, creates new opportunities for making education accessible to those children who have been excluded. By facilitating their access to an effective and innovative learning tool, the CWTL programme seeks to increase children's resilience and support their educational (re)integration and progression.
In Jordan, the CWTL programme implementation will run from September 2017 - May 2018 in 31 schools/learning spaces. This will consist of 28 MoE schools, 1 UNRWA school and 2 UNICEF learning centres. Of these schools, 26 MoE schools will be included in a Randomised Controlled Trial intervention in order to rigorously assess the impact of CWTL schools vs non-CWTL schools, in order to provide evidence for potential scale up in future.
Globally the programme is led by War Child Holland. War Child UK is the programme lead in Jordan. In Jordan, programme implementation will involve both local and international partner organisations, as well as self-implementation.
General objective of the role
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The IT and Logistics Coordinator role r is responsible for the day to day management, maintenance and development of the Can’t Wait to Learn project’s IT equipment, namely tablets and docking stations.
S/he will act as an IT and logistics focal point for the CWTL programme in Jordan, with responsibility for providing a ‘helpdesk’ of technical support for all tablets and docking stations distributed across 28 MoE schools, 1 UNRWA school and 2 learning spaces within Zarqa Governorate and Azraq Camp. . This person will be a key source of technical support for the programme, and will build a productive working relationship with the CWTL team (WCUK + WCH), as well as with the software development company Flavour, based in Holland, to engage on technical issues related to the game software.
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*
Position in the organisation
*
The IT Coordinator is part of WCUK’s Procurement and Logistics Department reporting to the Procurement and Logistics Manager in Amman.
S/he does not manage staff.
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Responsibilities
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IT support
Process requests of CWTL tablet users across 30+formal schools and learning centres in Jordan and provide effective and timely technical assistance
Establish a list of failures and draft reference documents on how to solve them, and sharing this with the wider CWTL team, and Flavour
Maintain contact with WCH/WCUK and Flavour for any additional or more intensive technical support required
Proposed solutions for resolving failures and malfunctions
Provide technical assistance to schools and learning centres in the form of a hot line
Carry out regular technical visits to schools and learning centres
Organize training for users as needed for tablet equipment (use, maintenance)
Assist in planning and implementing changes to elements of the IT service on the CWTL e-learning tablets as required across 30+ learning centres and schools in Jordan;
Install new software, updates and hardware on tablets across 30+ learning centres and schools in Jordan;
Measure results through data observations in coordination with Flavour
Oversee the internal & external backup of all system data, documents & files to ensure that critical business data is always available and up to date.
Conduct regular IT assessments and produce regular IT reports including assessing quality of IT service providers.
Work to give guidance to others on the IT policy that outlines acceptable use of IT equipment;
Develop and monitor implementation of IT related policies.
Checks internet connectivity is maintained in the different locations where CWTL is being implemented;
Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly for CWTL events and trainings as needed;
Provide IT support to Zarqa based office.
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*
Result: Effective IT technical support is provided to schools and learning centres in Jordan in such a way that issues are always resolved in a timely manner.
*
*
Logistics
Liaises and co-ordinates with all relevant departments (including Head Offices in Amsterdam and London) and partners regarding requisitions;
Follows up on delivery of goods and keeps all parties fully informed of any changes;
Handle technical details relating to domestic and international transportation of tablets, such as customs regulations and any necessary documentation related to the CWTL tablets/project.
Efficiently evaluate the costs of transportation, services and inventory within any budget or distribution strategy.
Ensures necessary authorizations / approvals are always obtained;
Ensures routine safety checks, including electrical tests, are carried out and appropriate records maintained for 30+ learning centers and formal schools across Jordan;
Coordinates warranty, maintenance and insurance claims for tablets/assets/inventory items;
Supports staff in charge of procurement in all CWTL centers to fulfill their roles and responsibilities by providing guidance, information and training;
Maintain War child’s internal procurement, financial and warehousing procedures for CWTL, with records kept for a full audit trail standard under both War Child and donor regulations;
Maintain organized documentation including changes to operating procedures, prioritisation
Documents and communicates logistical issues and challenges as and when they arise
Builds and maintains good professional working relationships with suppliers and learning centres/formal schools; software developer based in Amsterdam; Amsterdam and London War Child offices, Ministry of Education and other partners.
Acts as focal point when it comes to provide technical inputs for all logistics related issues in CWTL project;
Provides logistics support for Zarqa office.
Follow WCUK procurement standards.
*
*
Result: Logistics activities for all projects are done on time in such a manner that WCH procedures and donor regulations are followed.
*
*
Knowledge and Experience
Bachelor degree of IT or any relevant academic background (Computer Science, programming …etc)
Knowledge of software development/coding
Minimum of 5 years of relevant experience in a similar position
*
[h=2]Job Details[/h]
[h=2]Preferred Candidate[/h]
أكثر...
Background
Can’t Wait to Learn (CWTL) proposes new (cost-) effective solutions to the urgent challenges facing education for children in emergencies. By utilising innovative technological solutions with a focus on serious gaming, CWTL builds on concepts which have been successfully piloted in Sudan (e-Learning Sudan). CWTL has ambitions to increase the number of children with access to quality education in mathematics in areas affected by conflict in Africa and the Middle East, including in Jordan and Lebanon. The CWTL team, including its technical partners, will work together to digitise the Jordanian and Lebanese curriculum onto tablets, which will be used by children with guidance from a trained facilitator. In addition to mathematics, reading and psychosocial well-being-focused materials will be introduced to the CWTL portfolio during 2017. Developing fresh, interactive materials based on the national curricula and creating effective partnership structures to distribute these, creates new opportunities for making education accessible to those children who have been excluded. By facilitating their access to an effective and innovative learning tool, the CWTL programme seeks to increase children's resilience and support their educational (re)integration and progression.
In Jordan, the CWTL programme implementation will run from September 2017 - May 2018 in 31 schools/learning spaces. This will consist of 28 MoE schools, 1 UNRWA school and 2 UNICEF learning centres. Of these schools, 26 MoE schools will be included in a Randomised Controlled Trial intervention in order to rigorously assess the impact of CWTL schools vs non-CWTL schools, in order to provide evidence for potential scale up in future.
Globally the programme is led by War Child Holland. War Child UK is the programme lead in Jordan. In Jordan, programme implementation will involve both local and international partner organisations, as well as self-implementation.
General objective of the role
*
The IT and Logistics Coordinator role r is responsible for the day to day management, maintenance and development of the Can’t Wait to Learn project’s IT equipment, namely tablets and docking stations.
S/he will act as an IT and logistics focal point for the CWTL programme in Jordan, with responsibility for providing a ‘helpdesk’ of technical support for all tablets and docking stations distributed across 28 MoE schools, 1 UNRWA school and 2 learning spaces within Zarqa Governorate and Azraq Camp. . This person will be a key source of technical support for the programme, and will build a productive working relationship with the CWTL team (WCUK + WCH), as well as with the software development company Flavour, based in Holland, to engage on technical issues related to the game software.
*
*
Position in the organisation
*
The IT Coordinator is part of WCUK’s Procurement and Logistics Department reporting to the Procurement and Logistics Manager in Amman.
S/he does not manage staff.
*
Responsibilities
*
IT support
Process requests of CWTL tablet users across 30+formal schools and learning centres in Jordan and provide effective and timely technical assistance
Establish a list of failures and draft reference documents on how to solve them, and sharing this with the wider CWTL team, and Flavour
Maintain contact with WCH/WCUK and Flavour for any additional or more intensive technical support required
Proposed solutions for resolving failures and malfunctions
Provide technical assistance to schools and learning centres in the form of a hot line
Carry out regular technical visits to schools and learning centres
Organize training for users as needed for tablet equipment (use, maintenance)
Assist in planning and implementing changes to elements of the IT service on the CWTL e-learning tablets as required across 30+ learning centres and schools in Jordan;
Install new software, updates and hardware on tablets across 30+ learning centres and schools in Jordan;
Measure results through data observations in coordination with Flavour
Oversee the internal & external backup of all system data, documents & files to ensure that critical business data is always available and up to date.
Conduct regular IT assessments and produce regular IT reports including assessing quality of IT service providers.
Work to give guidance to others on the IT policy that outlines acceptable use of IT equipment;
Develop and monitor implementation of IT related policies.
Checks internet connectivity is maintained in the different locations where CWTL is being implemented;
Sets up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly for CWTL events and trainings as needed;
Provide IT support to Zarqa based office.
*
*
Result: Effective IT technical support is provided to schools and learning centres in Jordan in such a way that issues are always resolved in a timely manner.
*
*
Logistics
Liaises and co-ordinates with all relevant departments (including Head Offices in Amsterdam and London) and partners regarding requisitions;
Follows up on delivery of goods and keeps all parties fully informed of any changes;
Handle technical details relating to domestic and international transportation of tablets, such as customs regulations and any necessary documentation related to the CWTL tablets/project.
Efficiently evaluate the costs of transportation, services and inventory within any budget or distribution strategy.
Ensures necessary authorizations / approvals are always obtained;
Ensures routine safety checks, including electrical tests, are carried out and appropriate records maintained for 30+ learning centers and formal schools across Jordan;
Coordinates warranty, maintenance and insurance claims for tablets/assets/inventory items;
Supports staff in charge of procurement in all CWTL centers to fulfill their roles and responsibilities by providing guidance, information and training;
Maintain War child’s internal procurement, financial and warehousing procedures for CWTL, with records kept for a full audit trail standard under both War Child and donor regulations;
Maintain organized documentation including changes to operating procedures, prioritisation
Documents and communicates logistical issues and challenges as and when they arise
Builds and maintains good professional working relationships with suppliers and learning centres/formal schools; software developer based in Amsterdam; Amsterdam and London War Child offices, Ministry of Education and other partners.
Acts as focal point when it comes to provide technical inputs for all logistics related issues in CWTL project;
Provides logistics support for Zarqa office.
Follow WCUK procurement standards.
*
*
Result: Logistics activities for all projects are done on time in such a manner that WCH procedures and donor regulations are followed.
*
*
Knowledge and Experience
Bachelor degree of IT or any relevant academic background (Computer Science, programming …etc)
Knowledge of software development/coding
Minimum of 5 years of relevant experience in a similar position
*
[h=2]Job Details[/h]
| Date Posted: | 2017-08-24 |
| Job Location: | Zarqa, Jordan |
| Job Role: | Information Technology |
| Company Industry: | Computer/Software; Distributions and Logistics; Information Technology |
| Monthly Salary: | US $3,000 |
[h=2]Preferred Candidate[/h]
| Career Level: | Mid Career |
| Nationality: | Jordan |
| Degree: | Bachelor's degree |
أكثر...