Esri Support has launched an updated version of the Support Request Form, now known as the Request Case web form. You can access the Request Case web form from the Esri Support website home page by clicking the Support Request Form button. This new web form streamlines the support request process and includes a number of new features.
Support case requests that are submitted through this new web form are routed to specialized teams inside of Esri Support. This routing is based on the product and issue topics that you select on the webform. Esri products are grouped by technology into product categories and product sub-categories. If you*choose to describe your product, use the product category drop-downs on the first page of the new web form, as shown in the image below.
Support Request Case Product Selection
In case it is needed, we have created a reference table*which*shows the products*in their*respective categories. Use the Esri Support Product Mapping table below to find the appropriate product category and/or sub-category for your product.
New Esri Support Product Mapping
If you cannot find your product in the table above or the web form drop-downs, please select “Other” for each product and category field, as shown below.
Support Request Case Other Product
Joseph M. – Online Support Resources
Support case requests that are submitted through this new web form are routed to specialized teams inside of Esri Support. This routing is based on the product and issue topics that you select on the webform. Esri products are grouped by technology into product categories and product sub-categories. If you*choose to describe your product, use the product category drop-downs on the first page of the new web form, as shown in the image below.
Support Request Case Product SelectionIn case it is needed, we have created a reference table*which*shows the products*in their*respective categories. Use the Esri Support Product Mapping table below to find the appropriate product category and/or sub-category for your product.
New Esri Support Product MappingIf you cannot find your product in the table above or the web form drop-downs, please select “Other” for each product and category field, as shown below.
Support Request Case Other ProductJoseph M. – Online Support Resources