Successful GIS operation requires access to detailed technical knowledge in a wide variety of subjects. Many small and medium sized GIS operations struggle, and some fail, because of a lack of appropriate technical knowledge. This presentation outlines how and why King County GIS utilizes a web based GIS knowledge sharing system to conduct its business openly. Open business and structured knowledge sharing can be useful to improve internal operations, enhance GIS staff knowledge and level of professionalism, and promote the success of regional GIS. Delivered at 2002 URISA Annual Conference
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