Site Analysis using GRASS [on hold]

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My objective is to analyze and optimize the distribution of sites (e.g. shops) in a certain area.
In the end I want to be able to answer questions such as:

  • How much farther or less will customers (with known addresses) have to travel on average if one site closes or a new site is created.
  • Sites can have different ranges of products. How redundant / essential is a product or a combination of products in an area?
As I am completely new to GIS-computing:

  1. Is GRASS suitable for tasks like that? Or should I look into another (free) GIS?
  2. Can someone suggest a suitable tutorial or point out a GRASS feature / module, that I should look into for this?

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