ArcGIS WebApp Builder not Displaying on Mobile

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On Desktop, I have developed a Web App using the WebApp Builder on ArcGIS Online. The data is a Map Service, and everything works fine on Desktop. However, when I try to access the App on a mobile device (Samsung Tablet, iPhone) using the app URL, the data does not display. The customized app with the widgets I've added and the base map show up, but the map service data does not load. When I try to access the Web Map on a mobile device, I get the same problem; base map displays with the correct extent, but the map service data does not load.

The service, map and app are all shared to Everyone (public).

I developed a Web App using a feature service, and it works on both Desktop and the mobile devices. So I assume it has something to do with the Map Service itself displaying on a mobile device.



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