arcgis android setExtent problem on android tablet

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in my code I am using

mMapView.setExtent(geometry) to zoom to a tile on the graphic in the map. this works well for my phones but on the tablet the zoom level is beyond the level of the .tpk map so the map disappears and only background shows. if I zoom out the map re-appears.

I tried using

mMapView.setMaxScale(maxScale) but it didn't affect the mapView at all

another observation: zooming manually on the phone (nexus 5 and samsung galaxy ace 3)(stops at the maximum possible scale correctly and automatically) but on the tablet (galaxy tab 3) you can continue zooming until the map disappears



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