Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.
This change impacts many apps built on the ArcGIS API for Javascript (versions 3.8 – 3.16), several subsets of custom apps built by users, partners, and Esri Professional Services (for example, any app that uses the feature table or an analysis widget), and, most notably, the “home app” in ArcGIS Online and Portal for ArcGIS.
You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.
What you can do:
If you are using Google Chrome to access ArcGIS Online, the above listed Portal for ArcGIS versions, or apps built with the above-listed versions of the ArcGIS API for JavaScript, please turn off auto-update in your Chrome browser now. If Chrome was updated, you will need to temporarily use another browser (such as Internet Explorer or Mozilla Firefox) until patches have been released.
What Esri is doing:
If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.
Gregory L. – Online Support Resources
This change impacts many apps built on the ArcGIS API for Javascript (versions 3.8 – 3.16), several subsets of custom apps built by users, partners, and Esri Professional Services (for example, any app that uses the feature table or an analysis widget), and, most notably, the “home app” in ArcGIS Online and Portal for ArcGIS.
You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.
What you can do:
If you are using Google Chrome to access ArcGIS Online, the above listed Portal for ArcGIS versions, or apps built with the above-listed versions of the ArcGIS API for JavaScript, please turn off auto-update in your Chrome browser now. If Chrome was updated, you will need to temporarily use another browser (such as Internet Explorer or Mozilla Firefox) until patches have been released.
What Esri is doing:
- The ArcGIS Online team is preparing fixes that will go live this evening.
- We are still working on a solution for Portal for ArcGIS.
- Developers using the hosted version of the JavaScript API are unaffected, as it has already been patched.
- We are working on a solution for JavaScript API developers that use either a customer build of the API or use it locally.
If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.
Gregory L. – Online Support Resources