Are you unable to view the Support tab in My Esri?*Before the recent migration from My Support to Support in My Esri, Esri delivered unique tokens to all My Support users through email.
If*a token was not authenticated prior to the move, the Support tab in My Esri will not display, preventing*you*from submitting a support request form, chatting with an analyst, and so forth.
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To enable Support in My Esri, please authenticate the token found in the invitation email.
If you cannot locate the email message, contact the My Esri administrator at your organization, who may grant permissions. If you cannot identify the administrator, please contact*Esri Customer Service or your distributor.
Note: Even if you were a My Esri user prior to the move from My Support to Support in My Esri, you still must authenticate the token to enable Support in My Esri.
Additionally, Esri Customer Service*can enable Support permissions in My Esri.
Megan S. – Online Support Resources
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To enable Support in My Esri, please authenticate the token found in the invitation email.
- Sign out of My Esri.
- Locate the “Welcome to Support on My Esri”*email message containing the token.
- Click the*”Connect to My Esri” link*in the email message, which will redirect you to the Esri Accounts sign in page.
- After signing in, Authorized Caller permissions are added. You will now have access to Support in My Esri.
If you cannot locate the email message, contact the My Esri administrator at your organization, who may grant permissions. If you cannot identify the administrator, please contact*Esri Customer Service or your distributor.
Note: Even if you were a My Esri user prior to the move from My Support to Support in My Esri, you still must authenticate the token to enable Support in My Esri.
Additionally, Esri Customer Service*can enable Support permissions in My Esri.
Megan S. – Online Support Resources